116phppg Privacy Policy

1. Introduction

116phppg is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy applies to all personal information collected through the 116phppg website, mobile platform, customer support channels, and any other services we operate.

We understand that Filipino players value their privacy. Whether you are based in Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines, you can trust that 116phppg handles your personal data with the utmost care and in full compliance with applicable Philippine law.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. Together, these documents form the complete framework governing your relationship with 116phppg.

2. Personal Data We Collect

116phppg collects only the personal data that is necessary to provide our services, verify your identity, process transactions, and comply with our legal obligations. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Residential address (including barangay, city, and province)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or live photo for identity confirmation where required
• Source of funds documentation where required by anti-money laundering regulations

2.3 Financial & Transaction Data

• Deposit and withdrawal history
• Payment method details (e.g., GCash account reference, PayMaya account reference, BPI or BDO account name — we do not store full bank account numbers or card numbers)
• Transaction amounts in Philippine Peso (₱)
• Bonus and promotional credit history

2.4 Gaming Activity Data

• Game session logs, including games played, wagers placed, and outcomes
• Betting history across all product verticals (casino, sports, bingo, slots)
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session timestamps and duration
• Cookies and similar tracking technologies (see Section 7)

2.6 Communications Data

• Records of customer support interactions (live chat transcripts, email correspondence)
• Feedback and survey responses
• Marketing preference settings

Data Category	Examples	Required?
Identity	Name, date of birth, address	Mandatory
KYC Documents	Government ID, proof of address	Mandatory for withdrawals
Financial	Transaction history, payment method reference	Mandatory
Gaming Activity	Bet history, session logs	Automatic
Technical	IP address, device info, cookies	Automatic
Communications	Support chat logs, email records	When you contact us

3. How We Collect Your Data

116phppg collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey.
• Automatically — through cookies, server logs, and analytics tools when you browse or interact with the 116phppg platform.
• From third parties — including identity verification service providers, payment processors (such as GCash and PayMaya), fraud prevention services, and regulatory bodies where required by law.

4. How We Use Your Personal Data

116phppg uses your personal data for the following purposes:

1. Account Management: To create, maintain, and administer your player account, including verifying your identity and age (21+ requirement).
2. Service Delivery: To provide access to games, process bets, credit winnings, and deliver the full range of 116phppg platform features.
3. Payment Processing: To process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
4. Legal Compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other applicable Philippine laws and regulations.
5. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, collusion, and unauthorized account access.
6. Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
7. Customer Support: To respond to your inquiries, resolve disputes, and improve our support services.
8. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent or where we have a legitimate interest to do so. You may opt out at any time.
9. Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, security, and user experience of the 116phppg platform.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), 116phppg processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your player account and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

116phppg does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, fraud detection services, and customer support software providers. These providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy law.

6.2 Regulatory & Law Enforcement Authorities

116phppg may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or the Anti-Money Laundering Council (AMLC) where required by law, court order, or regulatory instruction. We will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 116phppg's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.

7. Cookies & Tracking Technologies

116phppg uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These cannot be disabled as they are required for login sessions, security, and core functionality.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how players use the platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorized login attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 116phppg platform. We do not use third-party advertising or behavioral tracking cookies.

8. Data Retention

116phppg retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of three (3) years.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Data subject to an ongoing legal dispute or regulatory investigation will be retained until the matter is fully resolved.

9. Data Security

116phppg implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data at rest, including KYC documents and payment references
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of platform infrastructure
• Multi-factor authentication for administrative access to systems containing personal data
• Automated monitoring for suspicious access patterns and potential data breaches
• Staff training on data protection obligations and secure data handling practices

While 116phppg takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 116phppg:

• Right to be Informed: You have the right to know what personal data we collect, how we use it, and with whom we share it. This Privacy Policy fulfills that obligation.
• Right of Access: You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within fifteen (15) business days.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction. You may update basic account details directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy. We may need to verify your identity before processing your request.

11. Children's Privacy

The 116phppg platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on 116phppg or provided us with personal data, please contact our support team immediately so we can investigate and take appropriate action.

12. Updates to This Privacy Policy

116phppg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Continued use of the 116phppg platform following notification of changes constitutes your acceptance of the revised Policy.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 116phppg Data Protection Officer (DPO). Our DPO is responsible for overseeing compliance with the Philippine Data Privacy Act and this Policy.

You may reach our support team and DPO via the live chat feature available on the platform, or by email at the address listed in the footer of this page. We aim to respond to all privacy-related inquiries within five (5) business days.

For complaints that cannot be resolved directly with 116phppg, you may contact the National Privacy Commission of the Philippines at their official website or through their published contact channels.